FAQ

What are my delivery options?

Shipping within New Zealand

Courier Post 2-5 Working Days >$250 FREE
Courier Post 2-5 Working Days <$250 $8.50NZD

Shipping to Australia
DHL Express 4-7 Working Days >$350 FREE
DHL Express 4-7 Working Days <$350 $30NZD

Shipping to the Rest of the World
DHL Express 10 Working Days >$800 FREE
DHL Express 10 Working Days <$800 $50NZD

STORM does not take responsibility for charges, delays, or loss incurred at receiver's end as this can vary depending on the rules of customs in each country or delivery address restrictions (such a rural delivery or Authority To Leave).

Orders placed with STORM will be processed within business hours (8am – 4pm). Any orders received outside of these times will be processed the next working day. Delivery times are an approximate guide only.

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please check your Junk inbox first, then get in touch with our Customer Service team

Our Delivery Services

NEW ZEALAND

We ship all nationwide orders with Courier Post.

All parcels require a signature upon delivery.

If the address provided is unattended, an attempted delivery card will be left and your parcel will be redirected to the nearest depot.

Please contact Courier Post with any issues regarding delivery. You can track your order using the Tracking Number provided to you in your Confirmation Email.

AUSTRALIA & INTERNATIONAL

We ship all international orders via DHL Express.

All orders will be printed with an Authority To Leave - this means the parcel may be left in a secure location without a signature if you're not there to receive the parcel.

Please note Import duties, taxes, and brokerage fees are NOT included in the product price or shipping cost, and may be charged when the order reaches its destination country. These must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Customs policies and charges will vary from country to country. We'd recommend contacting your local customs office for further information.

Please contact DHL EXPRESS with any issues regarding delivery. You can track your order using the Tracking Number provided to you in your Confirmation Email.

Has my order been shipped out yet?

As soon as your order has been dispatched from our Distribution Centre, you will be sent an email confirmation to let you know that it's on it's way. Please make sure you save webadmin@stormonline.com to your contacts so that this does not go to your Junk Inbox.

Why is there an item missing from my order?

Sometimes, due to circumstances beyond our control we may not be able to fully supply all items that you ordered. When this happens, we will attempt to call you and/or send you an email notification to let you know that there will be items missing from your order. You will not be charged for items that are not sent.

Please check your order invoice – this will show all items that should have been delivered. If what you have received does not match the order invoice, please contact our Customer Service team.

Can I cancel or amend my order?

We’re really quick at picking, processing, and packing your order to ensure you receive it ASAP.

This means we usually aren't able to amend or cancel your order once it has been submitted.

Amendments may include but are not limited to: change of delivery address, changes to colours and sizes, adding or removing items, applying discounts or rewards, full order cancellations.

If you notice a mistake or change your mind about any aspect of your order, then please contact our Customer Service team as soon as you can on 0800 042 092 and we will do our best to help.

Can you deliver to a P.O. Box?

Unfortunately we do not deliver to PO Box numbers, as Courier Post is a signature required service.

Compostable Packaging

The team at STORM are always looking at way to improve the way we do things and one of those things is to be kinder to the environment the best way we can. That's why we've teamed up with the fellow New Zealand company

to send your orders out in their Real Dirt Bags’ (biodegradable courier satchels) that are home-compostable! They will break down in months in a compost environment in a non-toxic process - which means your worms will love them!

Let us know what you think!